Shipping Costs & FAQs

 

Australia Shipping

East Coast

For items under 3kg, we ship via AusPost Express satchels (1-2 working days).

For items greater than 3kgs, we ship via AusPost (3-7 working days).

West Coast

For items under 3kg, we ship via AusPost (5-6 working days).

For items greater than 3kgs, we ship via AusPost (5-8 working days).

All other locations

For items under 3kg, we ship via AusPost (5-6 working days).

For items greater than 3kgs, we ship via AusPost (5-8 working days).

 

International Shipping

All international shipping is sent via AusPost in conjunction with your local courier. For more information, please contact us at info@divinita.com.  A customer service representative will respond within 24 hours.

 

SHIPPING TERMS

SHIPMENT & TRACKING. Items that are ordered and paid for will be shipped within 1-3 business days after your order is placed. You will receive an e-mail with your tracking information. Please be aware that it can take up to 48 hours for your tracking links to be activated. All our products are high-quality goods produced in Australia and contain certified organic & natural ingredients.  Certified organic products will be stated on the packaging.

SHIPPING TIMES. Depending on the destination country, shipping can take between 2-20 business days. Delivery times are only estimated and do not count for public holidays or peak periods (i.e.:Christmas).

TRACKING INFORMATION Once Your package has been shipped, You will receive an e-mail notification from Divinita with your own unique tracking information.  Unfortunately, the following countries don´t offer country tracking: Albania, Finland, Iceland, India, Cambodia, Canada, Russia and Uruguay.

CUSTOM CHARGES. If customs charges occur, please note that you, the buyer, are 100% responsible for the fees. We, are not responsible for customs charges and have no influence on local customs and the time needed for packages to pass through customs. However, We guarantee the shipping times as placed on our website.

ORDER CHANGES/ CANCELLATION. We ask you to carefully check all details and the shipping address when you place your order. If you need to make any changes, you need to contact us within two (2) hours after placing the order at info@divinita.com. We will not be able to redirect your order once it’s been fulfilled and shipped.

ORDER ISSUES. If You have any problems with your order, please contact us at info@divinita.com so that we can make it right. Please keep in mind that the products you are buying are handmade and contain certified organic & natural ingredients only so they tend to have variations from batch to batch (slight changes in colour for example).

RETURNS. You have 14 business days to return your order under our return policy, which starts on the day after You received the item. When You receive an item, please ensure that you take reasonable care of it when trying it/inspecting it e.g., please ensure that any security seals or tags are still intact. Reimbursement requests will only be considered if the packaging is unopened and is in its original condition.